1. Accepted Payment Methods?:

AlegantMall currently accepts any of the listed cards below to pay for your order:

  • Mastercard
  • Visa
  • Maestro
  • Discover


2. When will i be charged for my order?:

Please allow 1 to 3 business days for an online payment to be reflected into your account


3. Is it safe to order online?:

Yes. AlegantMall provides security for both the our vendors and especially for our customers. AlegantMall uses industry standard SSL encryption to protect your details. Sensitive personal information such as name, address, card details etc.can only be read on the secure server. This ensures that your sensitive data is safe from being tampered with during transfer. Our networks are also regulated tested and monitored.


Shop and Order queries

1. Do I need an account to place an order?

An email address is all you need to start the order process. We recommend that you register for an AlegantMall account so that you can start adding to your wishlist and easily place an order.

2. I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

3. How do I receive AlegantMall email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Subscribe’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

4. How do I place an order on your site?

Placing an order is easy at AlegantMall. Here’s how:
  • Choose a category from the top navigation menu or search to explore a specific style or trend.
  • Select your item and click ‘Add to cart’. Once you have finished adding your items, proceed to checkout.
  • Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
  • Enter your address and payment information to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.

5. Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Exchanges here.